Important Note - Please note that we only retain details of our customers including their email address, phone numbers and home addresses for the purposes of arranging their holiday rental, and advising them of future information and changes at Las Razes.  No information, whatsoever, is transferred to a third party. 

In the case of  holiday booking websites which you may have used to arrange  your booking and payment.  To the best of our knowledge all the sites that we use to let Las Razes are fully compliant with all data protection legislation.  We retain no personal details pertaining our customers past the date of their reservation with us. 


Deposits

The money paid by way of deposit or balance payment for your holiday in La Grange and joint La Grange and Le Cottage bookings is not generally returnable.  This is because a property of this size is very hard to re-let at short notice.  Usually our bookings are made at least a year in advance.  If we find a renter for your cancelled holiday – we will of course ensure the appropriate refund. We will make every effort to do this.

Deposits paid for Le Cottage remain refundable up to 6 months prior to travel only. Deposits after this time and balance payments once paid remain un-refundable unless we are able to re-let.

You should ensure adequate holiday insurance from the time of booking your holiday.

We reserve the right to cancel a holiday (and return all money paid) if at any time it becomes clear that the person renting the property is likely to cause harm, disquiet or behave inappropriately.

In the event of an insured event/disaster rendering the property uninhabitable all monies paid will be refunded

In the event of us having to having to cancel your booking - we accept no responsibility for any consequential loses. Please ensure adequate travel insurance.


Available facilities

All facilities are advertised in good faith. No one facility is deemed guaranteed. We do our very best to make sure everything is available and working well during your stay. In the event of a failure or equipment, breakage etc. we will always do our very best to replace or repair but any such incident is not on its own capable of breaking the rental contract.

Damage

Tenants are fully responsible for any damage and /or losses to property and belongings and must undertake to inform us of any damage to accommodation or its contents during their occupation and to pay for any damages or missing items, including excessive or unusual services consumed.

Parents remain entirely responsible for the actions of their children and it should be noted that very expensive damage could be caused by inappropriate usage to the pool liner or the snooker table.  Where deliberate or negligent damage is caused the owners reserve the right to seek compensation above and beyond the security deposit.

Tenants are responsible for the disposal of rubbish, including bottles, and any sacks left for disposal by the owners will incur a charge of 10 Euros per sack.  Excessive use of sun oil/cream in the pool may well mean additional cleaning of the liner is required.


Security/Damage Deposit

A security/damage deposit of 400 Euro/GBP is payable for each booking at La Grange - paid with the balance payment.  For bookings for Le Cottage the damage deposit required is 100 Euro/GBP per bedroom booked. This will be returned to you in full or in part on your return home.  This deposit does not limit the tenant’s liability for any damage caused to any property at Las Razes or its contents.  Where the property is left in a dirty, damaged state or in any sort of disarray we reserve the right to make a deduction against the damage deposit.  Where insufficient security deposit is being held, the person arranging the booking will be invoiced for the costs.

When Le Cottage is booked along with La Grange - the total damage deposit will be 600 Euro/GBP.


Linen and Towels

Linen and towels are included in the price of the rental.  Please note that the bathroom towels supplied are not for use by the pool or outdoors (we supply pool towels).  Any damage caused to linen by misuse or reactive cosmetic products will have to be paid for and this will be deducted from the security deposit. Where linen is inclusive it is not normally changed during the duration of the holiday.  However, fresh linen can be supplied for tenants to change the beds, we will then wash the linen that has been used


Limitations on use

The accommodation, services and facilities of the property let are solely for the use of those named on the booking form or as otherwise agreed with the owners.  No sub-letting or assignment arrangements are permitted.  The maximum sleeping capacity of 18; must not be exceeded under any circumstances.  Except wherein additional accommodation at Las Razes has been booked. Where the party is found to exceed this limit, the right is reserved to ask members of the party to vacate the property.  The pitching of tents and parking of caravans is not allowed.  The owners reserve the right to take any action deemed necessary if any property, its pool or grounds is deemed to be abused or misused.


Liability

No responsibility can be taken, by the owners, for anyone (or their property, including vehicles) in or around properties or playing in or near pools, woods, fields or the like.  At all times children remain the responsibility of their parents. Children should be supervised in the pool at all times.


Property Maintenance

The owners or their representative retain the right to enter the property at any reasonable time to deal with any complaints and to carry out any repairs deemed necessary to the property or equipment.  Pools and grounds will be maintained during your stay and under no circumstances must tenants touch or interfere with equipment (including pool equipment) or materials or irrigation systems.

The owners tend the gardens regularly to preserve the plants and grassed areas.  To assist you the owners will place the night-cover on the pool each night once the pool has been finished with and remove the same in the morning.


Swimming Pool

Safety is paramount, and tenants are asked to acquaint themselves with the rules or the pool on arrival.   People staying at La Grange have private use of the pool. At certain times of the year, we do not let La Grange and people renting the 3 bedroom option for Le Cottage will be renting the pool for shared use with our family only. During other weeks when the La Grange is not let visitors to the Le Cottage will be able to use the pool, this facility is not guaranteed unless specified at the time of booking. You may, however, strike luck!.

Dogs

Well behaved dogs are welcome by prior arrangements – guests should exercise away from the gardens and ensure that their pets are cleaned up after. Additional cleaning will be charged to the damage deposit.

Cancelation

In the unlikely event that we are forced to cancel your holiday including but not limited to the property having been damaged.  Our liability remains only the cost of the holiday you have already paid.  This will be refunded in full.  We are not liable for any consequential loss caused by the cancelation.