Terms and Conditions
Important Note - Please note that we only retain details of our customers including their email address, phone numbers and home addresses for the purposes of arranging their holiday rental. No information, whatsoever, is transferred to a third party.
In the case of holiday booking websites which you may have used to arrange your booking and payment. To the best of our knowledge all the sites that we use to let Las Razes are fully compliant with all data protection legislation. We retain no personal details pertaining our customers past the date of their reservation with us.
The money paid by way of deposit or balance payment for your holiday in the main property is not returnable. This is because a property of this size is very hard to re-let at short notice. Usually our bookings are made at least a year in advance. If we find a tenant for your cancelled holiday – we will of course ensure the appropriate refund.
You should ensure adequate holiday insurance from the time of booking your holiday.
Tenants are fully responsible for any damage and /or losses to property and belongings and must undertake to inform us of any damage to accommodation or its contents during their occupation and to pay for any damages or missing items, including excessive or unusual services consumed.
Parents remain entirely responsible for the actions of their children and it should be noted that very expensive damage could be caused by inappropriate usage to the pool liner or the snooker table. Where deliberate or negligent damage is caused the owners reserve the right to seek compensation above and beyond the security deposit.
Tenants are responsible for the disposal of rubbish, including bottles, and any sacks left for disposal by the owners will incur a charge of 10 Euros per sack. Excessive use of sun oil/cream in the pool may well mean additional cleaning of the liner is required.
A security/damage deposit of 400 Euros is payable for each booking - paid with the balance payment. This will be returned to you in full or in part on your return home. This deposit does not limit the tenant’s liability for any damage caused to Las Razes or its contents. Where the property is left in a dirty, damaged state or in any sort of disarray we reserve the right to make a deduction against the damage deposit. Where insufficient security deposit is being held, the person arranging the booking will be invoiced for the costs.
Linen and Towels
Linen and towels are included in the price of the rental. Please note that the bathroom towels supplied are not for use by the pool or outdoors (we supply pool towels). Any damage caused to linen by misuse or reactive cosmetic products will have to be paid for and this will be deducted from the security deposit. Where linen is inclusive it is not normally changed during the duration of the holiday. However, fresh linen can be supplied for tenants to change the beds, we will then wash the linen that has been used
Limitations on use
The accommodation, services and facilities of the property let are solely for the use of those named on the booking form or as otherwise agreed with the owners. No sub-letting or assignment arrangements are permitted. The maximum sleeping capacity of 18; must not be exceeded under any circumstances. Except wherein additional accommodation at Las Razes has been booked. Where the party is found to exceed this limit, the right is reserved to ask members of the party to vacate the property. The pitching of tents and parking of caravans is not allowed. The owners reserve the right to take any action deemed necessary if any property, its pool or grounds is deemed to be abused or misused.
No responsibility can be taken, by the owners, for anyone (or their property, including vehicles) in or around properties or playing in or near pools, woods, fields or the like. At all times children remain the responsibility of their parents.
The owners or their representative retain the right to enter the property at any reasonable time to deal with any complaints and to carry out any repairs deemed necessary to the property or equipment. Pools and grounds will be maintained during your stay and under no circumstances must tenants touch or interfere with equipment (including pool equipment) or materials or irrigation systems.
The owners tend the gardens regularly to preserve the plants and grassed areas. To assist you the owners will place the night-cover on the pool each night once the pool has been finished with and remove the same in the morning.
Safety is paramount, and tenants are asked to acquaint themselves with the rules or the pool on arrival. The owners (as they live on site) reserve the right (although in fact this has yet to be used) to use the pool themselves during your stay.
Well behaved dogs are welcome – guests should exercise away from the gardens and ensure that their pets are cleaned up after.