Terms and Conditions
Important Note - Please note that we only retain details of our customers including their email address, phone numbers and home addresses for the purposes of arranging their holiday rental. No information, whatsoever, is transferred to a third party.
In the case of holiday booking websites which you may have used to arrange your booking and payment. To the best of our knowledge all the sites that we use to let Las Razes are fully compliant with all data protection legislation. We retain no personal details pertaining our customers past the date of their reservation with us.
We are happy to hold a provisional booking for you following a telephone call or email, however, we would ask that a deposit is sent within 5 days to secure the booking; we cannot guarantee to hold provisional bookings for longer than this.
A reminder for balance payment will be sent (generally by email) approximately 8 weeks before arrival.
A non-refundable* deposit of 20% of the holiday price is required with your booking form/to confirm the booking. The final balance* being due 8 weeks before the date of your arrival. Where a holiday is booked with less than 8 week’s notice the total cost is payable at the time of booking. You are strongly advised to take out travel insurance to cover you in the event of cancellation.
Deposits and final payments can be paid in £/Euro either by way of cheque, pay pal, credit card or by bank transfer. Please ask us for a £ price for your holiday, this will be calculated at the current retail bank exchange rate.
Paypal or credit card (3% sercie charge applies) – please contact us and we can send you an emailed invoice to pay on-line. The invoice will be in Euros but your card should be able to deal with the currency transfer.
Cheques (£ or Euro) can be mailed to Anna Atkinson, Las Razes, 82190 Touffailles, France.
Bank transfers are to Sort Code 40 26 17, Account No 51369687 for UK/£ transfers and for Euro transfers the IBAN is – FR76 1660 6251 1252 0152 7679 053. Swift Code is – AGRIFRPP866
*Whilst deposits and balances remain non-refundable, every effort will be made to re-let the booked rooms, and where this is possible we will endeavour to pass this benefit back to you
Tenants are fully responsible for any damage and /or losses to property and belongings and must undertake to inform us of any damage to accommodation or its contents during their occupation and to pay for any damages or missing items, including excessive or unusual services consumed.
Parents remain entirely responsible for the actions of their children and it should be noted that very expensive damage could be caused by inappropriate usage to the pool liner or the snooker table. Where deliberate or negligent damage is caused the owners reserve the right to seek compensation above and beyond the security deposit.
Tenants opting not to take out the final cleaning option are asked to leave the house and pool as they found it on arrival (i.e. fully cleaned). Failure to do so means that we reserve the right to deduct a cleaning charge based on an hourly rate of 15 Euros per hour per cleaner, from the security deposit. Tenants are responsible for the disposal of rubbish, including bottles, and any sacks left for disposal by the owners will incur a charge of 9 Euros per sack. Excessive use of sun oil/cream in the pool may well mean additional cleaning of the liner is required.
A security/damage deposit of 400 Euros is payable for each booking - paid with the balance payment. This will be returned to you in full or in part on your return home. This deposit does not limit the tenant’s liability for any damage caused to Las Razes or its contents. Where the final cleaning service option is not taken and the property is not left cleaned, we reserve the right to deduct the final cleaning charge from the damage/security deposit. Where insufficient or no security deposit is being held, the person arranging the booking will be invoiced for the costs.
Linen and Towels
Linen and towels are included in the price of the rental. Please note that the bathroom towels supplied are not for use by the pool or outdoors (we supply pool towels). Any damage caused to linen by misuse or reactive cosmetic products will have to be paid for and this will be deducted from the security deposit. Where linen is inclusive it is not normally changed during the duration of the holiday. However, fresh linen can be supplied for tenants to change the beds, we will then wash the linen that has been used
Limitations on use
The accommodation, services and facilities of the property let are solely for the use of those named on the booking form or as otherwise agreed with the owners. No sub-letting or assignment arrangements are permitted. The maximum sleeping capacity of 15; must not be exceeded under any circumstances. Where the party is found to exceed this limit, the right is reserved to ask members of the party to vacate the property. The pitching of tents and parking of caravans is not allowed. The owners reserve the right to take any action deemed necessary if any property, its pool or grounds is deemed to be abused or misused.
No responsibility can be taken, by the owners, for anyone (or their property, including vehicles) in or around properties or playing in or near pools, woods, fields or the like. At all times children remain the responsibility of their parents.
The owners or their representative retain the right to enter the property at any reasonable time to deal with any complaints and to carry out any repairs deemed necessary to the property or equipment. Pools and grounds will be maintained during your stay and under no circumstances must tenants touch or interfere with equipment (including pool equipment) or materials or irrigation systems.
The owners tend the gardens regularly in order to preserve the gardens, plants and. grassed areas. To assist you the owners will place the night cover on the pool each night once the pool has been finished with and remove the same in the morning.
Flora and Fauna
This is a country property and tenants should be aware of the local flora and fauna. In rural France the presence of animals, birds and insects in surrounding countryside is inevitable.
Safety is paramount and tenants are asked to acquaint themselves with the rules or the pool on arrival. The owners (as they live on site) reserve the right (although in fact this has yet to be used) to use the pool themselves during your stay.